| Q. |
What
happen if after 36 hours we do not receive
any respond from you? |
| A. |
As
you are aware this booking is via online
and there are many possible factor that
your reservation does not reached us may
be due to server’s error or due to some
other technical problem. Please e-mail
back to us at maxcarry@yahoo.com
or
maxcarry@tm.net.my
to enquire about your reservation. |
| Q. |
How
do I know my reservation is confirmed? |
| A. |
When
you received our acknowledgement via
the e-mail or fax within 24 hours and
not later than 36 hours. Reservations
are deemed secured if guaranteed with
credit card or a prepaid Cash Deposit
into the hotel's Bank Account. |
| Q. |
After
filling up and submission of my Reservation
Form how do I know if my reservation is
confirmed? |
| A. |
Within
24 hours and not later than 36 hours,
you will be contacted by e- mail informing
you on the status of your reservation. |
Q. |
How
do you respond back to us on our confirmation
? |
A. |
We
shall be responding back to you via
e-mail. We do not call or we do not
fax to you unless requested to do so.
Please ensure that you furnish to us
an accurate e-mail address/es. |
| Q. |
We
seem to unable to locate your telephone
number on this website ? |
| A. |
This
website and the rates displayed on this
website are specially formulated for
Internet Booking Only. Guest that calls
in at the hotel shall not be entitled
to our Internet Promotional Rates. This
is the reason why we do not furnish
Telephone contact. |
| Q. |
What
happens if I encounter problem with my
reservation upon checking-in? |
| A. |
It
is advisable for you to quote your confirmation
number if you were given one but if
you were not, it would be advisable
for you to print out the confirmation
letter and bring along. |
| Q. |
What
do I need upon checking-in ? |
| A. |
If
you are given a confirmation number please
quote it during checking- in and if you
do not it would be advisable for you to
print out the confirmation letter and
bring along. |
| Q. |
How
far ahead should I make the reservations? |
| A. |
At
least 72 hours before arrival date. |
| Q. |
Is
it advantages for us to book early ? |
A. |
Yes
it would as most of the time we are
always fully booked. In order not to
get disappointed please make your booking
as early as possible. |
| Q. |
During
the reservation I gave my credit card
details but upon checking in I decide
to pay cash. Is this possible ? |
| A. |
Yes
this is possible. We do not collect
payment online. We do not deduct from
your credit until you arrive at the
hotel/resort, the credit card details
is merely to guarantee your reservation
only. You may pay cash upon check in
instead. |
| Q. |
What
are the means for us to guarantee our
booking ? |
| A. |
To
guarantee your booking we would request
for your credit card details. For those
without credit card details we would
instruct then to make a cash deposit
into the house’s bank account. Please
indicate in the Reservation Form that
you wish to pay by Cash. |
| Q. |
Which
would you prefer us to use to guarantee
our reservation, by Credit Card or Cash
Deposit ? |
| A. |
Depending
where you are from, if you are from
Overseas we would prefer Credit Card
due to the troublesome procedures of
having to go to the nearest compatible
banks to make the cash deposit. To make
your reservation and confirmation process
easier and faster we would prefer Credit
Card. |
| Q. |
If
we do not have a Credit Card can we make
our reservations via your Online Reservation
Form and what are the procedures ? |
| A. |
Yes
you can make your reservations via our
Online Reservation Form. The procedures
would be as follows. You are to fill
up our Online Reservation Form and please
indicate to us that you are paying by
Cash. We shall give you further instruction
on how to make your Cash Deposit into
our hotel/resort Bank Account during
the confirmation stages. |
| Q. |
Do
you collect payment during the Reservation
stages ? |
| A. |
No
we do not collect payment during the
reservations stages. During reservation
stage we need your credit card details
for the main reason to guarantee your
reservation. |
| |
|
| |
|
| Cancellation
Policy |
| |
| Q. |
How
do I change or cancel my reservations
? |
| A. |
Through
the telephone, facsimile or e-mail.
Please specify your Confirmation Number,
Name, Hotel/Resort, Check In Date and
Check Out Date. We would prefer by e-mail
as it is faster to do so. |
| Q. |
What
is you hotel/resort's Cancellation Policy
and what are the penalty if we defaulted
? |
| A. |
Our
Cancellation Policy and Penalty Charges
if any, are contained within this website
either on the Accommodation or Room
& Rates or Promotional Packages
Page. Please look for these information
within this site. |
| |
|
| |
|
| Payments
|
| |
| Q. |
What
credit card types are accepted for guarantee/deposit
or payment at your hotel/resort ? |
| A. |
Any
major credit card is acceptable here. |
| Q. |
Do
your hotel/resort accept Visa Electron
Card ? |
| A. |
No
we do not accept Visa Electron Card. |
| Q. |
When
do I have to include my credit card number?
|
| A. |
When
you fill up our Secured Online Reservation
Form to guarantee your reservations. |
| Q. |
Is
it safe to use my credit card? |
| A. |
Yes,
Our Secured Online Reservation Forms are
encrypted. |
| Q. |
Why
do you need my credit card number and
expiry date? |
| A. |
To
guarantee the reservation during peak
period or late arrival. |
| |
|
| |
|
| Rooms
& Rates |
| |
| Q. |
Based
on the rates offered on your website,
is it possible for us to ask for special
discount ? |
| A. |
Rates
portray on this website are our Internet
Promotional Rates. It is the discounted
rates meant for Internet booking only.
Only bookings made via this website
are entitled to these Internet Rates. |
| Q. |
What
about special discounts? |
| A. |
No
discount will be given based on these
Internet Promotional Rates. Please look
for our Promotional Packages if any. It
would be cheaper. |
| Q. |
We
are Airlines Staffs, are we entitled to
Airlines Rates? |
| A. |
We
do not have rates for Airlines staffs,
please make booking through your respective
airlines for rates accorded to the respective
airlines if any. Our rates are Promotional
Internet rates. |
| Q. |
We
are Malaysian Government Staff, are we
entitled to special rates ? |
| A. |
No.
Our rates are special Internet Promotional
rates. Please check with the respective
department if there are any special
rates accorded to Malaysian Government
staffs. |
| Q. |
We
are Government Employees of a Foreign
Government, are we entitled for a special
rates ? |
| A. |
No.
We do not have any special rates for
Government Employees from a foreign
government. |
| Q. |
What
are the check-in & checkout times
for a room? |
| A. |
Check-in
time is 2.00 p.m and check out time is
at 12.00 p.m. |
| Q. |
What
is the earliest time I can check-in into
the hotel room ? We will be arriving at
the hotel/resort early in the morning? |
| A. |
Our
normal Check-In time is 2.00pm. Our
earliest Check-In time is 12.00 noon.
Early check-in are subject to availability
of rooms. |
| Q. |
Do
you have Baby Cot ? |
| A. |
Yes
we have baby cot and we provide baby cot
free of charge. Please enquire at the
reception upon check-in. |
| Q. |
We
will be arriving at 5.00 am in the morning,
if we check-in at this time, do you consider
this as 1 night? |
| A. |
Yes.
Our new day starts at 6.00 am. |
| Q. |
Our
flight home is at 12.00 am, we would like
to check out late at 8.00pm, What is your
rate for late check out? |
| A. |
The
normal room rates available on the website
applies. |
| Q. |
We
will be arriving at the Hotel at roughly
around 3.00am, so can we check in at
that time? |
| A. |
Yes,
but you shall be charged in accordance
to the rates shown on this website.
Please indicate in your reservation
form your arrival time. |
| Q. |
We
are aware that your check out time is
12.00 noon but due to our late flight,
we wish to stay on until 3.00pm. Is
this chargeable ? |
| A. |
Late
check out until 3.00 pm are usually
not chargeable but is always subject
to availability of rooms. Please indicate
in your reservation form as we may be
able to accommodate your request free-of-charge
if room are available. |
| Q. |
We
are aware that your check in time is
at 2.00 pm, but we would like to check
in at 10.00 am, is this chargeable ? |
A. |
Early
Check in are usually not chargeable
but is always subject to availability
of rooms. Please indicate in your reservation
form as we may be able to accommodate
your request free-of-charge if room
are available. |
| |
|
| |
|
| Location |
| |
| Q. |
What
are the directions to the Hotels? |
| A. |
Our
location map is available on our location
webpage within this site. |
| |
|
| |
|
| Transportation
|
| |
| Q. |
Is
there a hotel shuttle service to/from
the airport? |
| A. |
Yes
we do have our Airport Transfer Vehicle
but it is chargeable. Please indicate
in the reservation form that you require
the Airport transfers. We shall give
you the quotation for Airport Transfer
during the confirmation of your bookings. |
| Q. |
Which
is cheaper, your Airport Transfer or the
Public Transport ? |
| A. |
The
public transport is obviously cheaper. |
| |
|
| |
|
| Hotel
Facilities |
| |
| Q. |
What
are the facilities offered at your hotel
? |
| A. |
|
| Q. |
What
are the facilities available in the rooms? |
| A. |
|
| Q. |
Do
we need adaptors or transformers for our
electrical devices? |
| A. |
If
you are from Asians countries, adaptors
or transformer are not needed but advisable
to carry with you as some electrical
voltage may differ. In Malaysia, the
electricity runs on 240 volts with 50-cycle
system. |
| |
|
| |
|
| Malaysian
Law |
| |
| Q. |
Is
there a speed limit on the Malaysian roads
and are seat belts required? |
| A. |
Speed
limits vary on each road. The normal
speed limit on the highway is 110 km/hr.
Speed limit signboards are available
for reference. Please do not exceed
the speed limit. Seat belts are required
for the driver and the front seat passengers.
|
| Q. |
Do
we need a Malaysian Driving Permit to
drive in Malaysia. |
| A. |
If
you carry a valid International Driving
License, you may not require a Malaysian
driving license. However, please check
with the Malaysian Road and Transport
Department for further clarification.
Their website is at : http://www.jpj.gov.my/ |
| Q. |
Will
we be driving on the same side of the
road as in U.S.A ? |
| A. |
No.
In Malaysia we drive on the left side
of the road. |
| Q. |
How
much can I take currency back to the US
tax-free? |
| A. |
Under
the Travelers Declaration regulation,
permitted currency limits are as follows
: A resident and a non-resident is permitted
to carry into and out of Malaysia, RM
notes not exceeding RM1,000 per person.
There is no limit on the amount of foreign
currency notes or traveler’s cheques
carried into Malaysia by resident and
a non-resident. A resident is permitted
to carry out of Malaysia, foreign currency
notes including traveller's cheques,
not exceeding RM10,000 equivalent per
person. A non-resident is permitted
to carry out of Malaysia, foreign currency
notes including traveller's cheques,
not exceeding the amount brought in. |
| Q. |
What
is the legal drinking age? |
| A. |
18
years old. |
| Q. |
Are
there any restriction of drinking alcohol
in Malaysia. |
| A. |
Throughout
Malaysia consumption alcohol is allowed
except muslims are not allowed to drink
in public in the state of Kelantan and
Terengganu. Most of the hotels/resorts
in Kelantan and Terengganu do not serve
alcohol. Please check with the front
counter for more info on this matter. |
| |
|
| |
|
| Travel
Document |
| |
| Q. |
Do
I need a Visa? |
| A. |
Depending
upon which country you are from. Please
check with our local representative,
embassy, consulate located in your respective
country. The following webpage may be
able to provide to you some information
on this matter.
Information Website : http://www.malaysiahotels.cc/wyn01.html
Immigration Department Website : http://www.imi.gov.my/ |
| |
|
| |
|
| Miscellaneous |
| |
| Q. |
Does
anyone in Kuala Lumpur speak English or
any other language? |
| A. |
English
is the common language used here.Our
national language is Bahasa Malaysia.
Malaysians commonly speak Bahasa Malaysia,
English, Mandarin, Tamil, Cantonese,
and Punjabi. |
| Q. |
Do
we need to change money before or upon
arrival? |
| A. |
For
your convenience, it always advisable
to change to local currencies as all
transaction in Malaysia will be in Ringgit
Malaysia (RM). However, there are moneychangers
and banks nearby to do these transactions. |
| Q. |
Where
can I exchange currency? |
| A. |
At
the moneychanger or banks. |
| Q. |
Are
clothing and shoe sizes the same in Malaysia
as in the US? |
| A. |
No. |
| Q. |
Are
all museums closed on Sundays and Mondays?
|
| A. |
No. |
| Q. |
Do
women have to wear hair coverings in Malaysia? |
| A. |
No.
Only in places of worships. |
| Q. |
What
is the standard tipping practice in Malaysia? |
| A. |
There
is no tipping practice in Malaysia. Tipping
is at your own discretion. |
| Q. |
What's
the weather like there in Malaysia ? |
| A. |
Malaysia
has an equatorial climate with uniform
temperatures throughout the year. If
you are coming to the East Coast of
Malaysia, especially to Kelantan and
Terengganu, most of the hotel and resort
along the east coast here are closed
from November to January due to the
monsoon season. Please check with us
on this information. |
| Q. |
Where
can I get information about traveling
around Malaysia ? |
| A. |
Please
refer to the following website for more
details on traveling around Malaysia.
Website : http://www.malaysiahotels.cc/wyn02.html |
| Q. |
Where
can I find details on Museums in Malaysia
? |
| A. |
|
| Q. |
Where
can I find literatures on some of the
outstanding buildings and infrastructures
in Malaysia ? |
| A. |
Please
refer to the following website for outstanding
buildings and infrastructures of Malaysia.
Website : http://www.malaysiahotels.cc/wyn07.html |
| Q. |
Where
can I find details on Fine Dinning, Bistros,
Cafes , Delis, Restaurant, and Hawkers
Centres in Malaysia ? |
A. |
|
| Q. |
Where
can I find details on getting to Malaysia,
getting around Malaysia and getting around
Kuala Lumpur ? |
| A. |
|
| Q. |
We
wish to know more about public transport
to your hotel, where do we find the said
information ? |
| A. |
|
| Q. |
Where
can I find the location map of all the
major island resorts in Malaysia? |
| A. |
Please
refer to the following website for details
on location map of all the major island
resorts in Malaysia.
Website : http://www.malaysiahotels.cc/island.html |
| Q. |
Where
can I find the list of Calendar of events
in Malaysia ? |
| A. |
Please
refer to the following website for the
complete list of Malaysia’s Calendar of
Events.
Website : http://www.malaysiahotels.cc/wyn05.html |
| Q. |
Where
can I find details of shopping complexes
in Kuala Lumpur and in Malaysia ? |
| A. |
Please
refer to the following website for details
of shopping complexes in Malaysia.
Website : http://www.malaysiahotels.cc/wyn03.html |
| Q. |
Where
can I find details of Embassies and High
Commissions of Foreign Countries in Malaysia
? |
| A. |
|
| Q. |
Where
can we obtain Useful telephone numbers
in Malaysia such as Emergencies, Police,
Hospitals, Medical Centres, Taxi, Cabs,
Busses, Car Rentals, Coaches, immigration
and all the necessary numbers while
in Malaysia. |
| A. |
Please
refer to the following website for all
these details.
Website : http://www.malaysiahotels.cc/infousephone.html |
| Q. |
Where
can we find the list of good hotels and
resorts in Malaysia ? |
| A. |
Please
refer to the following website for the
list of good hotels and resorts found
in Malaysia.
Website : http://www.malaysiahotels.cc/ |
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